A voice note from under the lift turns into a structured report, then loops straight into the quote, the schedule, and the customer's phone. No clipboard, no walking up front to key it in twice with greasy hands. Every line is priced on the brands and margins you set, so the work your techs find gets sold instead of forgotten. Built by people who have worked the bay, so your techs actually use it.
"Customer needs a full synthetic oil change. Upon inspection, the front brake pads are down to 2mm and the rotors need cutting."
Rachel tapped approve. Marcus took it from there, parts, schedule, tech, customer, all updated in the same second.
She approved the alignment today and pushed the rear shocks to later. Usually, "later" is a sticky note that dies on the counter. Kanupi keeps every declined and deferred finding attached to the vehicle, and Marcus follows up when it's actually due, with the finding, the price you quoted, and a slot ready to book.
Every finding the customer defers stays on the vehicle record, not in a notebook, not in someone's memory, not gone the second they drive off.
Marcus reaches out when the work actually comes due, by mileage, by date, or by the season it was flagged for. Not a blast, a nudge that makes sense.
The follow-up goes out on the channel the customer already uses, priced the way you quoted it, worded the way you'd word it. You set what gets chased and when.
The upsell you already earned on the lift stops leaking out the back door, because "not today" turns into a booked appointment instead of a lost one.
One voice note from the bay becomes a structured report, a customer-ready quote, and a confirmed appointment, connected to your parts, your bays, and your loyalty program. The tech keeps the wrench in their hand, and the work they find makes it onto the ticket.