Reserve is your shop's membership program. Customers earn on every visit, see their vehicles in a private Members' Garage, and chat with Marcus right there. When the work they put off comes due, Marcus brings it back as the next ticket. Your loyalty program stops being a punch card and starts being the reason they never call another shop.
Jordan's Auto Care
Reserve · Members' Garage
Two vehicles. 1,840 points. $55.20 in credits ready to spend.
Your garage
Members' Garage · powered by Kanupi
Three tiers
Every customer starts as a Driver the moment they're saved in your system. The deeper they go with you, the more they earn, and the more your shop becomes the only one they ever call.
Marcus knows every car in your garage, your shop knows your name, your service history follows you. No-haggle pricing.
Annual Vehicle Health Report mailed each spring. Priority booking. Deeper Marcus access. Free annual inspection.
White-glove concierge. Annual member experience curated by your shop. Earliest access to limited promotions and special-order parts.
Personal & Commercial
The driver in the F-150 and the contractor running fourteen of them both belong in Reserve. Same shop, same Marcus, the account just knows the difference.
Individuals and families, the Driver, Enthusiast, and Collector tiers. One account for every car in the driveway, points on every visit, and Marcus in their pocket.
Contractors, landscapers, delivery, service fleets. One commercial account, every vehicle on it, one bill, and a portal the office manager actually logs into.
The fleet portal
Commercial members get their own portal, manage every vehicle, pay the bill, and see exactly what's happening across the fleet without a single phone call. Though Marcus is right there if they'd rather just ask.
Rodriguez Landscaping
Reserve · Fleet Portal
Everything the fleet is doing, at a glance.
The fleet
Fleet Portal · powered by Kanupi
Every vehicle on one account, add a new truck, retire an old one, assign it to a driver. No per-vehicle fee, no separate logins, no spreadsheet.
Real-time status on every vehicle: what's in the bay, what's due, what's ready for pickup, and what it's going to cost. The office manager stops chasing the shop for updates.
One consolidated invoice for the whole fleet. Review the line items, approve, and pay online through the processor your POS already uses, or run on the net terms your shop sets for the account.
Same Marcus, fleet-aware. Book five trucks for their services, ask what's outstanding, or get a status update, by phone, text, or right in the portal.
Connected to the rest of Kanupi
Every other Kanupi product reaches into Reserve. That's the difference between a punch card and a place your customers actually want to be.
Members chat with Marcus from inside their Garage, where their cars, points balance and upcoming service are already known.
Enthusiasts and Collectors get the first crack at Bay slots. Marcus surfaces them automatically when a member opens the booking flow.
Every inspection a member approves earns points. Their free annual inspection lands in the Garage with one tap to schedule.
Embed it on your shop's site. Members log in to see their cars, history, points, and chat with Marcus, all in your brand.
Members can stack every car in the driveway under one account, daily driver, weekend toy, the kid's first car. Marcus tracks each one separately, with one points balance for the household. No per-vehicle fees.
Set your own points-per-dollar, tier thresholds, welcome messages, and tier benefits. Bring an existing program over without losing customer history.
Marcus reaches out when a member's maintenance is due, when deferred work comes back around, or to check in after a big job, proactive, in your voice, and logged right to their Garage. Retention stops being the thing you keep meaning to get to.
Reserve gives them a reason to come back, a place to belong, and Marcus on speed dial, and the work they deferred comes back as the next ticket. Connected to your Bays, your Smart Inspections, and your parts, so loyalty isn't a separate tab. It's the through-line.
Members' Garage · powered by Kanupi