A phone call, the web widget, a text, an email, or signed-in inside the Reserve Garage, same Marcus, same memory, same shop. When your team can't pick up, Marcus answers after a few rings, or the moment you tap him in, already knowing the customer, the vehicle, and the service history, and quotes from your playbook. The call that would have gone to voicemail becomes a job on the schedule.
Marcus Live is plugged into the same brain as the rest of Kanupi, so it doesn't just chat: it answers the phone, books jobs, pulls parts, and reschedules Bays. All in your shop's voice, by your rules.
Answers at 2 AM, Saturdays, holidays. Your shop stops losing leads just because the lights are off and everyone went home.
Pulls the customer's vehicle, service history, and prior quotes the moment they say hi. No re-typing, no dead-end questions.
Marcus doesn't just suggest a time. Marcus books it into Bays, reserves the parts, and notifies your tech team.
Hears 'squealing when I brake' or 'vibrating at 65 mph' and routes it to the right service and the right tech, by your rules.
Phone, web widget, SMS, email, or the Reserve Garage, Rachel can call on her drive home and pick the thread back up on your site that night. Marcus never makes her start over.
Your shop name, your voice, your pricing, your service menu. Marcus Live is powered by Kanupi, not a generic chatbot.
Your team always answers first. When they can't, every line's busy, it's after hours, or you tap him in yourself, Marcus picks up so the call never rings out. Day or night, in your shop's voice, by your rules. No hold music, no voicemail, no lead sitting in a callback pile.
Your writers pick up first. After a few rings, or the second you tap him into a call, Marcus catches the ones they can't: the after-hours call, the fifth line ringing at once, the lunch rush. Nothing rings out to voicemail.
Marcus matches the number to the customer and pulls their vehicle, history, and open quotes, so the call starts where the last one left off, not from scratch.
He offers the slots that actually fit your Bays, books the winner, reserves the parts, and texts a confirmation, before the caller hangs up.
You decide what Marcus handles and when a person steps in. Anything past the line you set gets routed to the right human with the call notes already attached, nothing dropped.
Recording, transcript, and a plain-English summary of what was said and booked, all logged and searchable. Review the whole day in a few minutes.
Even with Marcus on the phones, a call still goes sideways sometimes, it drops, it cuts out, it ends before anything gets booked, or it lands in a voicemail nobody checks. Follow-ups are the safety net underneath: Marcus notices, reaches back out, and finishes what the call started, then does the same for every other thread worth saving.
A call cuts out, ends before it's booked, or rolls to voicemail, Marcus catches it and follows up by text within minutes, picking up right where the call died. The lead doesn't vanish just because the connection did.
Missed appointment, or a quote that's been sitting three days? Marcus nudges to re-book, once, friendly, never naggy, so it doesn't quietly rot in the pipeline.
The rear shocks she passed on last spring roll back around, Marcus reaches out when they're actually due, with the price you quoted and a slot ready to book.
Oil change, rotation, state inspection coming up, Marcus reaches out at the right mileage or date, not with a junk-mail blast to your whole list.
"How are the new brakes?" a few days later, catches a problem early, and asks the happy ones for a review at the exact right moment.
You set the rules. What Marcus follows up on, how long to wait, how many times, and where the line is, all yours. Follow-ups never turn into a six-texts-a-day nuisance. Nothing goes out that you wouldn't send yourself.
One phone line. One snippet for the widget. One text number. One reply-to email address. One signed-in Garage. Same Marcus across all five, connected to your parts, your bays, and your Reserve members. He follows up too, so the calls, quotes, and deferred work that used to slip through the cracks turn into booked jobs.